Phoenix Legal Advisors Ltd is committed to providing a professional, responsive and high-quality service. If you are dissatisfied with any aspect of the service provided, we encourage you to tell us so the matter can be reviewed properly.
Please submit your complaint in writing where possible, setting out the nature of your concern and any relevant details.
Phoenix Legal Advisors Ltd
139 Main Road
Kesgrave
Ipswich
Suffolk
IP5 2NP
Email: Enquiries@PhoenixLegalUK.com
Telephone: 01473 970 640
After receiving a complaint, we will aim to acknowledge it, review the concerns raised, investigate the matter and provide a response within a reasonable timeframe.
To help us investigate efficiently, please include your name, contact details, matter reference where applicable, a summary of the complaint and the outcome you are seeking.
Where legal work is carried out under the umbrella of a regulated legal practice, complaints may also be subject to the complaints procedure of the relevant supervising regulated entity.
If your complaint relates to regulated legal services provided through a regulated legal practice, further escalation routes may be available through the relevant regulated provider or appropriate complaints body. Details will be provided where applicable.
We take complaints seriously and use feedback to improve our service, communication and client experience.
